Mobile e-Service Carrier (e-Car): Innovating Public Service Delivery in Bangladesh

Abstract

This study aims to identify effective and efficient methods for enhancing e-governance initiatives in Bangladesh, specifically focusing on improving e-services by simplifying delivery processes. It proposes a Mobile E-Service Carrier (eCar) model to facilitate seamless public service delivery. The main activities of this prototype include raising awareness, organizing exhibitions and fairs, facilitating birth registrations, publishing public examination results, setting up mobile photo labs, showcasing sports matches, providing access to land records, organizing drama exhibitions, and supporting human resource development. The study explores the potential for transforming governance by improving accessibility for the poorest segments of the population and seeks to raise awareness among government agencies about citizens' needs. It suggests a paradigm shift in public service delivery by bringing services directly to citizens' doorsteps and connecting people in rural areas. In this model, service providers or agencies are expected to reach out to citizens instead of requiring citizens to visit the agencies. This approach could empower individuals while making government agencies more attuned and responsive to the needs of the people. Finally, this could lead to more effective e-governance and inspire a new era of public service delivery.